Background Image
Please download the most current version of the Flash plug-in for your browser to view the full site. Thanks and Never Stop Exploring!

About Us

Contact Us

Welcome to The North Face Customer Service!

If you have a question about your order, want to give us your feedback, or just want to talk, feel free to contact us by email, phone, live chat or mail.  Because we know questions arise outside of traditional business hours, our Customer Service representatives are available seven days a week so you get answers conveniently and promptly.
 
For warranty, repair, and general product inquiries, please contact our Warranty Department at 1-866-715-3223 (prompt 7), or email us at tnf_consumerservices@vfc.com.  Our Warranty Department is available 7:00 a.m. - 4:00 p.m. (PST), Monday-Friday. To find out more about our warranty policy, click here .

 

The North Face

Customer Service For Online Orders


Quick Links

Email Us
Chat Now

Telephone

(888) TNF-1968

Hours

7 days a week
4:00 a.m. - 11:00 p.m. (PST)

Find A Store

Warranty Department - United States

Telephone

1-866-715-3223 (prompt 7)
Monday - Friday
7:00 a.m.- 4:00 p.m. (PST)
tnf_consumerservices@vfc.com

Address

The North Face, Inc.
Warranty Department
14450 Doolittle Drive
San Leandro, CA 94577 USA

In Canada

Telephone

1-514-832-0040
Fax: 1-514-832-0062

Address

The North Face Canada
3260 Rue Guenette
Saint-Laurent, Quebec
H4S 2G5 Canada

In Europe

Telephone

39-0423-683-100
Fax: (+39) 0423-683-120

Address

The North Face (Italy) S.r.l:
Via Levada 145
31040 Pederobba (TV) Italy